Workspace

Workspace overview

A workspace is the main operational area where you manage and monitor your virtual assistants. It consists of a left-side navigation menu and a central content area. The content area updates dynamically based on the menu section you select.

When you access a workspace, you are taken to the Home section by default.

Left-side menu structure

The left-side menu is organized into three main blocks, each grouping sections with a specific role within the workspace.

Workspace activities

This block includes sections related to day-to-day workspace activity, content management, and analysis:

• Chats

• Docs and URLs

• Analytics

• Utilities

Agent and workflow creation

This block is dedicated to building and organizing your solution. It is divided into Live and Draft areas and allows you to create and manage:

• Agents

• Workflows

• Folders

Workspace configuration

This block provides access to shared configuration settings that apply across the entire workspace:

• Agent Settings

• Variables

• Settings & Installation