Manage and analyze events across your workspace
Events allow you to create, track, and manage custom actions that happen across your workflows and agents.
An event represents a meaningful business action, such as:
lead qualification
appointment booking
payment failure
Events turn conversations into measurable business data.
Go to:
Utilities → Events
This is the central place to manage all events in your workspace.
Define custom events to use in workflows and agents.
To create a new event:
Click Create event
Fill in the required fields:
Event name
Description
Metadata schema (optional)
Click Create Event
The event will be automatically available in workflows and agents.
The table shows:
Event key (unique identifier)
Total triggers
Last triggered
Status (Active / Disabled)
Created by
You can filter events by:
timeframe
status
creator
usage (workflow / agent)
And sort by:
most recent
most triggered
Export event triggers as a CSV file.
The export includes:
event
timestamp
user
metadata
source (workflow or agent)
Export is asynchronous and sent via email.
Each event can be:
Active → tracks occurrences and is usable
Disabled → visible but does not track
Archived → not usable but keeps historical data
Metadata allows you to enrich events with additional information.
Examples:
transaction value
service type
user ID
Automatically update variables when an event is triggered.
Send event data to external systems (CRM, analytics, etc.).
Events help you:
✔ Track key actions ✔ Analyze performance ✔ Export data ✔ Integrate external systems
Last updated 3 months ago
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