📌 Card Block
Structured and Interactive Content
Cards are structured content elements that combine images, text, and interactive buttons to present information in a clear and engaging format.
When you create multiple cards (up to 10), they are displayed in a carousel format, allowing users to scroll through them horizontally. You can easily reorder cards using the drag-and-drop functionality, making it simple to customize the presentation order.
Card Configuration Options
Image (Optional): The maximum height for an image in a Card Block is 244px per card. When multiple cards are displayed in a carousel view, the image will be automatically adjusted to a 16:9 aspect ratio to maintain visual consistency.
Image ALT text (Optional): Descriptive text for accessibility (not visible in web chat).
Title (Mandatory): Up to 55 characters, concise and engaging.
Description (Mandatory): Up to 85 characters (maximum 3 lines of text).
Buttons (Optional): Up to 2 buttons per card (label max: 20 characters). Buttons can link to internal workflows or agents or external pages. All cards in a carousel must have the same number of buttons.
Common Use Cases
Product Highlights: Showcase key services or items with images, descriptions, and purchase buttons.
Interactive Menus: Guide users through conversation options.
Promotional Offers: Feature discounts with links to dedicated landing pages.
Guided User Journeys: Help users explore topics while maintaining conversation flow.
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