Our Customer Success Team

At indigo.ai, our Customer Success Team is your dedicated partner throughout every stage of your AI journey—helping you get the most out of your virtual assistant, from day one and well beyond.

🚀 Initial Configuration & Launch

During the onboarding phase (also known as the “build” phase), we’ll work closely with you to design, configure, and launch your virtual assistant. From structuring your first conversation flows to integrating with your systems and testing everything before go-live—we’re here to guide you every step of the way.

📊 Recurrent Performance Reviews

We’ll organize regular performance reviews (at least once per year) to:

  • Analyze your assistant’s real-world performance

  • Gather insights from user conversations

  • Identify new opportunities for optimization and expansion

This continuous feedback loop ensures your virtual assistant stays aligned with your business goals and keeps delivering real value.

🔧 Ongoing Support

If your contract includes ongoing support, we’ll continue to work alongside you to improve, evolve, and scale your AI assistant over time. We’re here to assist with:

  • Creating or editing conversational workflows

  • Reviewing AI agent responses and optimizing performance

  • Supporting integrations with your systems (e.g., CRMs, APIs) and channels (e.g., Web Chat, Voice, WhatsApp)

  • Handling commercial requests, like activating new channels

  • Migrating your assistant from an older version of the platform features to the latest ones

We aim to provide a first response within 24 hours.

📬 How to Reach Us

  • 📧 Email: [email protected]

  • 🕒 Availability:

    • Monday to Friday — 09:30 to 18:30 (CET)

    • Lunch break — 13:00 to 14:00

    • ❌ Excludes weekends, public holidays, and company closures (as per the Italian calendar).

👋 Who’s Behind the Team?

Curious to know who you’ll be working with? Meet our Customer Success Managers!

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SARA MASO

Padova, Italy

On weekends, I might get lost in the mountains and sleep in a bivouac, then unwind with a book on the cosmetics industry or our false perceptions of reality. I love Scrabble but rarely find opponents… so I console myself with lindy hop

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MARCO NASUELLI Reggio Emilia, Italy

I love team sports, the mountains, skiing, and I'm a big fan of comics. Every day, I'm part of the Customer Success team at Indigo.ai, where I explore the evolutions of AI and its applications. After all, AI is like madness: it only takes a small push to revolutionize everything, just like gravity, as the Joker would say

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MARTINA PENSATO Ladispoli, Italy

I love writing, I write more than I should and less than I’d like. Liquid drum and bass is always the perfect background, but my playlist never misses Between Friends and Arctic Monkeys. Huge fan of National Geographic

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ANNACHIARA PISCITELLI Bologna, Italy

Born in Salerno and now based in Bologna, I like to call myself a “creative linguist.” With a background in foreign languages and a specialization in linguistics and communication, I chose to explore my passion for glottology through its more creative facets—from journalism to conversation design, copywriting and storytelling.

For several years, I’ve been working in AI—designing conversational experiences and managing end-to-end projects.

In my free time, you’ll find me dancing, traveling, or hanging out with my ginger cat.

We’re excited to help you build the best AI experience possible!

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