Multilingual Capabilities

indigo.ai supports powerful multilingual capabilities to help you engage users in their preferred language, without any extra setup. Whether you're building a single-language virtual assistant or need advanced control over multiple languages, here's how our platform handles multilingual conversations.

🌏 Multilingual by Design

Our AI Agents are multilingual by design. Powered by state-of-the-art large language models (LLMs), they can:

• Automatically detect the language your user is speaking

• Understand and respond in that same language

• Support over 120 languages, out of the box.

While the AI Agent can understand and reply in multiple languages, some static elements are not multilingual unless specifically configured. These include:

• The Welcome Message

• Interface text in the Web Chat widget

• Static content created using Text Blocks in workflows.

To make these elements dynamic for an extra language, you will need a custom add-on.

🌐 Adding an Extra Language (Add-on)

We offer an advanced multilingual add-on for clients who want greater control over user experience in each supported language.

With this add-on, you can:

• Customize static messages (e.g., welcome messages, quick replies) based on the user’s detected language

• Adapt tone, phrasing, and content to match the local culture or your brand’s voice in each language

• Ensure a consistent multilingual experience from the moment the assistant loads, including the chat widget bubble, first message, and full interface.

🆕 Streamlined Multilingual Management

In June 2025, we released a powerful new feature that simplifies the management of multilingual assistants. It offers greater control and an easier setup for automatically translating static content and widget interface elements, helping you deliver a seamless experience in every supported language.

Example: Personalized Welcome Messages

Once the multilingual add-on is enabled, your virtual assistant can:

• Automatically detect the user’s language

• Display a customized welcome message and other static content in that language

• Maintain language consistency throughout the entire conversation.

Activating this option incurs an extra cost for each additional language. Contact us to enable this for your virtual assistant.