Communication Channels

indigo.ai virtual assistants can be deployed across a wide range of communication channels, allowing you to meet your users where they are—whether that’s on your website, in messaging apps, within CRM systems, or through voice-based interactions. Our platform gives you the flexibility to choose the channels that best support your business goals and customer needs.

Available Communication Channels

1. 🌐 Web Chat Easily deploy your assistant on your website or app using our fully customizable Web Chat widget. Designed for an intuitive, branded experience, it supports rich interactions and advanced configurations.

2. 💼 Web Chat Integration within CRM Platforms Integrate your assistant into the web chat tools of CRM platforms like Zendesk or Salesforce. This allows it to function directly within your existing support ecosystem—streamlining interactions and ensuring smooth handovers between automated and human support.

3. 📱 WhatsApp Provide fast, mobile-friendly support through WhatsApp.

4. 🗣️ Voice Offer voice-based interactions through Voice support. Whether over the phone or, in the future, directly in web chat, this channel allows users to engage with your assistant using speech for a more natural and accessible experience.

Licensing Notes

• Channels beyond Web Chat are available only with a Super or Elite license.

• Channel-specific analytics are available with the Elite license only.

• Ongoing maintenance for non-native integrations is available as an add-on.

Custom Solutions and API Access

In addition to our native integrations, indigo.ai supports custom channel configurations.

If your business requires integration with proprietary platforms or external systems, our Chat API enables a flexible connection.

We evaluate integration possibilities based on API availability.

If you'd like to integrate your AI assistant with proprietary interfaces or other platforms, you need to access our Chat API for a seamless connection.

For full technical guidance, please refer to our documentation here: Integrating Custom Channels with the Chat API.

Analytics for Each Channel

If your assistant operates across multiple channels, you'll soon be able to track and analyze performance for each one separately. This feature—planned for release in the coming months—will provide channel-specific analytics to help you measure effectiveness on each platform and optimize the user experience accordingly.