🗃️ Capture Block

In any conversational flow, it's often essential to ask users for specific information—whether you're collecting contact details, confirming a date, or running a quick survey. The Capture Block lets you gather user responses in a structured and efficient way by saving answers into variables that can be reused throughout your workflow.

How Does it Work

The Capture Block guides the user through providing specific inputs and ensures data is saved in the correct format. Here's what you can configure:

1. Ask a Question

Customize the prompt to clearly request the information you need.

2. Store the Response

Assign a variable where the user's response will be saved. Once selected, the block automatically recognizes the variable’s data type.

3. Choose the Expected Data Type

Supported types include:

  • Text: For names, free-form answers, or general input.

  • Number: Ideal for capturing ages, quantities, or other numeric values.

  • Boolean: For yes/no questions or binary responses.

  • Date/Time: Perfect for appointments, deadlines, or availability.

4. Mandatory or Optional Input

  • Mandatory: The user must provide a valid input to proceed. No alternative buttons will be shown.

  • Optional: A “Cancel” button will appear, allowing the user to skip the question. You can configure this button to redirect to any agent or workflow (default is the Welcome Workflow).

5. Validation

If the user’s input doesn’t match the expected format, the assistant will automatically ask them to try again. Once a valid value is received, the workflow continues.

The Capture Block is blocking by nature—this means the conversation cannot proceed until the user provides a valid input or chooses to skip (if the question is optional).

Common Use Cases

The Capture Block is highly versatile. Here are some typical scenarios:

  • User Registration: Collect personal details like name, email, or phone number.

  • Bookings & Appointments: Capture date and time selections for scheduling.

  • Surveys & Feedback: Ask users for structured opinions or preferences.

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