A New Version of Our Platform
Released in January 2025
At indigo.ai, we're committed to continually improving our platform to deliver the best possible experience for our users. Recently, we launched a completely revamped version of our product, bringing in significant improvements and offering a more flexible structure to help you build AI agents faster and more intuitively.
The latest version can be accessed at: platform.indigo.ai.
If your workspace URL starts with "app.indigo.ai", it means you do not yet have access to the new version. Want to experience all the exciting new features? Reach out to us, and we’ll help you get started!
Migrating to the latest version is quick and easy. Our team will assist you in seamlessly transferring your existing workspaces, data, and analytics, ensuring nothing is lost while significantly enhancing the performance and efficiency of your virtual assistant.
A Revolution in AI Agent Creation
The most significant change in this new version of the platform is the separation between agents and workflows. We’ve made it easier to create both components, allowing for faster setup and more streamlined management.
Agents vs. Workflows
Agents: These are the core components of your AI system, functioning as subject matter experts. Each agent is specialized in handling specific interactions, whether it’s answering FAQs, providing customer support, or offering product recommendations. With the new version, creating agents has never been easier or more flexible. Simply click a button, set a trigger to define when the agent should activate, and the agent will respond with minimal configuration. This streamlined process makes agent creation faster and more intuitive.
Workflows: While agents handle specialized tasks, workflows manage more complex, step-by-step processes. Workflows are perfect for scenarios where a sequence of actions is required before delivering a response, such as checking inventory or connecting with customer support. They’re incredibly flexible and can be built using an intuitive drag-and-drop interface, making it easy to integrate workflows into your virtual assistant without needing advanced coding skills.
The Mother Agent: The Brain Behind the Scenes
At the heart of this new system is the Mother Agent, an unseen orchestrator that ensures every query is handled by the most suitable agent or workflow. When a user sends a message, the Mother Agent assesses the context and dynamically directs the conversation to the best possible response.
The Mother Agent uses triggers—conditions set to define when an agent or workflow should be activated—to ensure efficient and seamless conversation flow. This new system makes the process highly adaptable to varying user queries, improving overall performance.
A More User-Friendly and Flexible Platform
The new version of our platform is more user-friendly than ever, thanks to a complete redesign. We’ve refined the look and feel to deliver a sleek, intuitive experience, making it easier to navigate and manage your workspace.
This revamped design lays the foundation for the continuous release of powerful new features like debugging, the new mail block, file upload capabilities, and the possibility to copy-paste blocks, all designed to streamline your workflows and boost your productivity. For more details on these updates, check out this article: Workspace Updates - Q1 2025.
Additionally, the new platform hosts the completely revamped Web Chat—a reimagining of the chat interface. What was once a simple conversation box has now evolved into a feature-rich widget with an intuitive homepage, vibrant visuals, and extensive customization options, allowing you to create a chat experience that aligns perfectly with your brand. For more on the new web chat features, dive deeper here: The Next-Generation Web Chat.
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