Voice gets smarter: new Hang up and Transfer Call Blocks

Released in September 2025

The indigo.ai voice channel keeps evolving, and it’s now even more powerful thanks to two new Action Blocks designed to enhance both user experience and call management.

Hangup Block

With this block, you can end the call exactly when needed and immediately trigger follow-up actions.

• Example use case: at the end of the conversation, automatically send a summary email, save the transcript in your CRM, or call an API to update internal systems.

This way, the call doesn’t just end: it becomes the starting point for valuable automated processes.

Want to learn how to configure it? Check out the full guide: Hang up Block

Transfer Call Block

The Transfer Call Block lets you redirect a call to an external number while keeping the user experience under control.

👉 You can:

• play a custom waiting message to let the user know what’s happening,

• provide music on hold while the call is being transferred,

• set availability time slots, so users aren’t left waiting when the service is offline,

• manage errors or unavailability with ready-made fallback routes.

Want to learn how to configure it? Check out the full guide: Transfer call Block

With these two new blocks, the Voice channel becomes even more performant, flexible, and aligned with your customers’ needs—from customer support to internal business processes.