✍️ Text Block

Sending predefined messages

The text block enables the virtual assistant to send specific, static messages to users.

Key Features

• Supports messages up to 300 characters.

• Can be displayed as a standard virtual assistant response or as a caption (smaller text below the bot’s main response).

Common Use Cases

• Welcome Message: A warm greeting when users start a conversation. This message typically introduces the virtual assistant and explains its features.

💡 Tip: If your response exceeds 300 characters, you can split it into multiple text blocks. However, we recommend using a maximum of 3 blocks (900 characters total) to keep messages concise and readable within a chat format.

Welcome Text Messages

The welcome message is one of the first things to configure when building an AI agent. It is included by default in every workspace. Learn more in our step-by-step guide: Configure Your AI Agents.

• Conditional Responses: A Text Block can be used within a Condition Block to display specific messages based on predefined variables.

Example

Scenario: A virtual assistant that provides order status updates based on the user's order status.

• If order_status = "shipped", then display: "📦 Your order has been shipped! You can track it using this link: [tracking_link]."

• If order_status = "processing", then display: "⏳ Your order is currently being processed. We’ll notify you once it’s shipped!"

• If order_status = "delayed", then display: "⚠️ We’re sorry! Your order is delayed due to unexpected circumstances. Our support team is here to help if you need more details."

• Debugging: A Text Block can be particularly useful for debugging when placed inside a Condition Block.

Text Block within a Condition Block

Text shown during the conversation after a condition is met

By using the $env variable, which differentiates between test and live environments, you can display debugging information as a text caption when $env = test.

This allows you to show internal notes that help track which agent is responding or which workflow triggered a specific reply. If $env = production, the debugging text is not shown, ensuring a clean user experience.

Example: If $env = test, display: "Response generated by [Agent Name]"

Learn more about Condition Blocks, Variables, and Debugging at these links: 🔣 Condition Block, Variables, Testing and Debugging.