Audit logs

Audit Logs is a new section available in the workspace settings, dedicated to viewing logs, i.e. all actions performed within the workspace. Its purpose is to provide a clear, structured, and searchable overview of user activity.

Benefits

Audit Logs allows you to:

• track all actions performed within the workspace;

• improve transparency and control over workspace creation, editing, and management processes;

• introduce a level of analysis and investigation that was not previously available.

Page structure

The Audit Logs page is structured into three main sections:

1. Header Includes the page title, a short description of the available features, and a button to export data in CSV format.

2. Filters and actions Allows users to filter and customize the search (for example by time range, category, or user), making it easier to find relevant information.

3. Action list Displays the list of recorded actions, with pagination and the ability to choose how many rows are shown per page.

Displayed data

Each recorded action in the table includes the following information:

• User: the user who performed the action;

• Date/Time: when the action was executed;

• Action: details of the action performed (for example, “added tag”).

Tracked events

Tracked events include most of the actions available on the platform, providing a comprehensive view of all activity within the workspace.

Category	Event	Log
Publish	publish on next env	Workspace published on staging
Publish	publish on prod	Workspace published on production
Chats	start human takeokver (click su bottone in chat)	started human takeover for chat {{conversation_link}}
Documents	upload document	uploaded document {{document_link}}
Documents	insert URL	inserted URL {{url}}
Documents	replace document	replaced document {{document 1}} with {{document 2}}
Documents	add tag to document	added tag {{tag}} to {{document}}
Documents	delete tag to document	deleted tag {{tag}} to {{document}}
Utilities: Conversation Logs	export CSV	Exported Conversation Logs data
Utilities: Issues	create issue	Created issue {{identifier}}
Utilities: Issues	delete issue	Deleted issue {{identifier}}
Utilities: Issues	edit issue	Edited issue {{identifier}}
Utilities: Evaluators	add evaluator	Added evaluator {{evaluator_link}}
Utilities: Evaluators	edit evaluator	Edited evaluator {{evaluator_link}}
Utilities: Evaluators	activated evaluator	Activated evaluator {{evaluator_link}}
Utilities: Evaluators	export CSV	Exported Evaluators data
Agent settigns	change global agent settings	changed Global Agent Settings
Variables	add variable	Added variable {{variable}}
Variables	edit variable	Edited variable {{variable}}
Variables	delete variable	Deleted variable {variable}}
Variables	add secret	Added secret {{secret}}
Variables	delete secret	Deleted secret {{secret}}
Settings: Workspace	edit WS name	Edited Workspace name
Settings: Workspace	edit URL	Edited Workspace URL
Settings: Workspace	edit timezone	Edited Workspace timezone
Settings: Workspace	enable multilanguage	Enabled multilanguage
Settings: Workspace	change primary language	Changed primary language with: {{lang}}
Settings: Workspace	reset translations	Has reset translations
Settings: Workspace	export content	Exported Chats and Knowledge base data
Settings: Team	invite user	Invited member {{email}} as {{role}}
Settings: Team	change role	Changed role of {{email}} with {{role}}
Settings: Team	delete user	Deleted user {{email}}
Settings: Handover	turn handover on/off	Turned handover on/off
Settings: Handover	edit closing days	Edited handover closing days
Settings: Web Chat	edit web chat widget	Edited web chat widget
Builder	create agent	Created agent {{agent}}
Builder	create workflow	Created workflow {{workflow}}
Builder	edit agent	Edited agent {{agent}}
Builder	edit workflow	Edited workflow {{workflow}}
Builder	delete agent	Deleted agent {{agent}}
Builder	delete workflow	Delete workflow {{workflow}}