Activities
Workspace activities include a set of features that support day-to-day operations within the workspace. These features allow you to review conversations, manage knowledge sources, analyze usage data, and access supporting utilities.
Here’s a brief overview of each feature:
The Chats section lets you track and review all conversations between users and your virtual assistant. You can monitor real-time interactions, analyze user behavior, troubleshoot issues, and manage chats needing human intervention or flagged for improvement.
In this section, you can upload documents and add links to enrich your knowledge base. The system will use the content from your uploaded files and URLs to provide more accurate and informed responses.
In the Analytics section, you can monitor performance through key metrics such as user engagement, CSAT scores, traffic, and feedback. Leverage these insights to optimize your virtual assistant’s performance.
The Utilities section provides advanced tools to monitor and improve conversation quality. Here you can review detailed Conversation Logs, configure Evaluators to measure performance, and track issues through the Issue Tracker, ensuring every interaction meets expectations.
Currently, this feature is in beta testing with selected clients.
👉 For more info, please refer to this page Issue Tracker for Tests & Improvements.
The Settings section enables you to manage workspace configurations, user roles, security settings, and web chat customization. Control access and ensure your virtual assistant aligns perfectly with your organizational standards.
These sections offer all the tools needed to optimize your virtual assistant. For more detailed guidance, visit the dedicated articles linked above.
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