Conversation Logs

How to track and analyze chatbot interactions

📌 Overview

Conversation Logs provide a centralized place in the indigo.ai platform where you can view the full list of chatbot conversations and their corresponding Evaluator results. This section allows teams to analyze every single conversation, understand how evaluators and guardrails performed, and start any necessary debugging flows.

New Feature Conversation Logs were released in September 2025. Learn more about it here: Evaluators, Guardrails & Conversation Logs

✅ Benefits

• Detailed visibility → review all conversations in one place, with full evaluator and guardrail outcomes.

• Operational efficiency → quickly identify issues, user feedback, or API errors without switching tools.

• Debug-ready → inspect conversations in detail, including errors and triggers, to improve the chatbot’s performance.

💬 What is a Conversation Log?

A Conversation Log represents one interaction between a chatbot and an end-user.

• A conversation begins when the user starts the chat and ends when they click Close Chat.

• Multiple conversations together form a chat.

• In the Conversation Logs view, you can browse the list of conversations and check how evaluators and guardrails performed for each one.

⚙️ How to access and use Conversation Log

You can find Conversation Logs in the Indigo.ai platform under the Utilities section of the left-hand menu.

Available features

• Add Filter → filter conversations by properties such as Username, Messages, Session Duration, and more.

• Date filter → choose the time range of conversations (e.g., Today, From the beginning, custom ranges).

• Export → download the filtered list of logs as a CSV file for external analysis or reporting.

💡Tip: Combine property filters with date ranges to quickly isolate relevant conversations (e.g., all production conversations from the past week where API errors occurred).

📂 Logs list

Each row in the logs list corresponds to a single conversation. Columns display both conversation properties and Evaluator outcomes.

Conversation properties

• Username → the identifier of the user who started the conversation.

• First Message → the first message sent by the user.

• Messages → total number of messages exchanged.

• Date → date and time the conversation started.

• Session Duration → total duration of the conversation.

• Source → environment where the conversation took place (e.g., Production or Testing).

User feedback

• User Feedback → 👍 or 👎 provided by the user (zero, one, or multiple feedback items).

• CSAT (Customer Satisfaction Score) → numerical rating of user satisfaction (e.g., 1/5, 3/5).

• API Errors → number of API errors during the conversation (with details available in the log view).

Evaluator results

There is one column for each evaluator output:

• Score → 1–10, with success threshold.

• Boolean → true/false, with success threshold.

• Guardrail → activated / not activated.

• Label → zero, one, or multiple labels.

⚙️ Actions available in the Logs table

• Sort conversations (ascending/descending).

• View conversation details.

• Search conversations.

• Filter by date.

• Select which columns to show/hide.

• Refresh the list to load new conversations.

• Open a detailed log view to analyze evaluator results.

🔎 Log details

When you open a log in the side panel, you can:

1. View conversation details

   1. Username (editable).

   2. Date and time of the conversation.

   3. Session duration.

   4. Number of exchanged messages.

   5. User feedback (👍/👎).

   6. API errors.

   7. Guardrail activations (e.g., jailbreak detected).

2. Inspect the conversation

   1. Read the full exchange between the user and the assistant.

   2. See API error indicators and guardrail activations tied to messages.

   3. Access extra details or flag issues.

3. Analyze log insights

   1. Evaluators → review evaluation results, with error conditions highlighted first.

   2. CSAT → view user satisfaction scores, comments, and feedback timestamps.

🔄️ Chats vs. Conversations

The Chats section now also displays the individual conversations within each chat. From here, you can:

• Navigate between conversations in the same chat using the right-hand sidebar or search bar.

• See at a glance where each conversation begins and ends.

• Review the full exchange, including CSAT scores and Evaluator results.